REPORTS TO: Head of ICT

LOCATION: Siaya, Kenya

JOB PURPOSE

To provide technical support, manage ICT infrastructure, ensure system security, and support digital learning and administrative systems within the institution.

KEY RESPONSIBILITIES

1. ICT Infrastructure Management
   Install, configure, and maintain computer hardware, software, and networks
   Manage servers, LAN/WAN, internet connectivity, and wireless networks
   Monitor system performance and ensure uptime and reliability
2. Systems Administration
   Administer institutional systems (MIS, ERP, LMS, Finance, HR systems)
   Manage user accounts, permissions, and access controls
   Perform system backups, updates, and recovery procedures
3. Technical Support
   Provide first-line and second-line ICT support to staff and students
   Troubleshoot hardware, software, and network issues
   Maintain an ICT helpdesk and ticketing system
4. Cybersecurity & Data Protection
   Implement ICT security policies and procedures
   Monitor systems for threats, vulnerabilities, and breaches
   Ensure data backup, disaster recovery, and compliance with data protection laws
5. Software & Web Development Support
   Assist in development and maintenance of institutional systems and websites
   Support integration of APIs and third-party systems
   Maintain databases and ensure data integrity
6. ICT Policy Implementation
   Enforce ICT usage policies and standards
   Support audits (e.g., ISO 9001, ICT Authority standards)
   Prepare ICT reports and documentation
7. Training & Capacity Building
   Train staff and students on ICT tools and systems
   Develop user manuals and guidelines
   Support e-learning platforms and digital content delivery
8. Asset & Inventory Management
   Maintain ICT asset register
   Track procurement, deployment, and disposal of ICT equipment

Academic Requirements

Diploma or Bachelor’s Degree in:

• Information Technology
• Computer Science
• Information Systems or related field

Professional Certifications (Added Advantage)

• Cisco (CCNA)
• Microsoft (MCSA / Azure)
• CompTIA (A+, Network+, Security+

EXPERIENCE

• At least 2–3 years in ICT support, systems administration, or network management
• Experience in educational institutions or public sector is an added advantage

KEY SKILLS & COMPETENCIES

• Strong troubleshooting and problem-solving skills
• Knowledge of networking, databases, and system security
• Proficiency in programming (PHP, Python, JavaScript) is an advantage
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines