REPORTS TO: Head of ICT / Deputy Principal (Administration)
LOCATION: Siaya, Kenya

JOB PURPOSE

To provide technical support, manage ICT infrastructure, ensure system security, and support digital learning and administrative systems within the institution.

KEY RESPONSIBILITIES

1. ICT Infrastructure Management

• Install, configure, and maintain computer hardware, software, and networks
• Manage servers, LAN/WAN, internet connectivity, and wireless networks
• Monitor system performance and ensure uptime and reliability

2. Systems Administration

• Administer institutional systems (MIS, ERP, LMS, Finance, HR systems)
• Manage user accounts, permissions, and access controls
• Perform system backups, updates, and recovery procedures

3. Technical Support

• Provide first-line and second-line ICT support to staff and students
• Troubleshoot hardware, software, and network issues
• Maintain an ICT helpdesk and ticketing system

4. Cybersecurity & Data Protection

• Implement ICT security policies and procedures
• Monitor systems for threats, vulnerabilities, and breaches
• Ensure data backup, disaster recovery, and compliance with data protection laws

5. Software & Web Development Support

• Assist in development and maintenance of institutional systems and websites
• Support integration of APIs and third-party systems
• Maintain databases and ensure data integrity

6. ICT Policy Implementation

• Enforce ICT usage policies and standards
• Support audits (e.g., ISO 9001, ICT Authority standards)
• Prepare ICT reports and documentation

7. Training & Capacity Building

• Train staff and students on ICT tools and systems
• Develop user manuals and guidelines
• Support e-learning platforms and digital content delivery

8. Asset & Inventory Management

• Maintain ICT asset register
• Track procurement, deployment, and disposal of ICT equipment

KEY QUALIFICATIONS

Academic Requirements

• Diploma or Bachelor’s Degree in:
  • Information Technology
  • Computer Science
  • Information Systems or related field

Professional Certifications (Added Advantage)

• Cisco (CCNA)
• Microsoft (MCSA / Azure)
• CompTIA (A+, Network+, Security+

EXPERIENCE

• At least 2–3 years in ICT support, systems administration, or network management
• Experience in educational institutions or public sector is an added advantage

KEY SKILLS & COMPETENCIES

• Strong troubleshooting and problem-solving skills
• Knowledge of networking, databases, and system security
• Proficiency in programming (PHP, Python, JavaScript) is an advantage
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines